– Distributors. (Customer covers the freight cost to distributors)
– If there is no distributor in your area, user can consider sending the RMA product to Strontium Singapore at the below address, with proper registered packaging together with the preferred return address. At the same time, inform us the AWB number, for tracking purpose (Customer covers the freight cost to Singapore)

Attn: Yen Ping (RMA dept)
Strontium Technology Pte Ltd,
178 Paya Lebar Road,
# 06-09, Singapore 409030

3)Upon receipt and verification of product condition, Strontium shall do the same to the replacement unit and will inform the user the AWB number and other detail. (Prepaid Freight)

If you are in Singapore,

1. Please bring the faulty product for RMA to the below address. For warranty checking we require a purchase proof (Receipt), together with the defective product.

Strontium Technology Pte Ltd,
178 Paya Lebar Road,
# 06-09, Singapore 409030

2. Details of failure
3. Upon receipt and verification, product would be returned as immediate replacement, if stock is available.

It is an issue with Internet Explorer and you have to enable Compatibility View in IE10, after opening our website. Then it will work

It is largely due to new micro SD configurations in Android Kit Kat, which have changed the way permissions work for third-party applications. Please note that we are no longer providing the MyBackup Pro App with our products

Insert the drive to the host system and relocate the data to a new location.
Disable the password and uninstall the LOCK234 apps from the host system.
Remove the USB drive from system and pause for at least 5 secs before reinserting the unit back.
Ensure the system can access the data drive without any password required. If not, repeat the above steps.
Format the data drive and copy back the required data.

Before you shift your MicroSD card between devices, it is advisable to take backup of the data inside the card to your Computer, to ensure that data won’t be compromised during the transfer.

Download the software 32GB USB Recovery.exe from our downloads section or click here.
Backup all the data in your USB to a secure folder in your computer, before executing the tools with the drive inserted to the system. This tool will re-initialize the unit to it original working condition. The tool should be Run as Administrator and the user should select the ‘Super Recovery’ option to retrieve the unit, if normal option wont help
Please note that this tool will work for 32GB Bold USB Drives with BAH Solution only. This can be verified by checking on the marking on the USB connector. For issues with other models, please contact us at techsupport@strontium.biz

Default XP system can only support NTFS for capacity larger than 32GB.
In order for XP to make full use of the flash drive larger than 32GB, the XP system needs to be patched with a patch file, so that before format, user can select this ‘exFAT’ table to format the drive.
Install the Windows XP update from this link to add support for the exFAT file system format. After you install this item a system restart is required. Once restart is complete, user can proceed to select exFAT to format the flash media.

There is a Lock switch on the left side of the SD card. Make sure the Lock switch is in unlock position. You will not be able to modify or delete the contents on the memory card if it is locked.
If the Lock switch is loose and moves easily It is likely the switch is sliding to the locked position as the card is placed in your host device. In this case the card will need to be replaced.Please contact us for RMA

To access the data in the OTG USB drive / OTG card reader, the Android host device need to have some sort of “File Manager” apps or download one from the Play store and access

Usually for such problem, it might be due to the fact that the mobile device does not support OTG. To know if the host device recognize OTG USB or not, user can download ‘USB host diagnostic” tool from Play store. It will analyse if the host device supports OTG feature or not and you can decide.

The reason can be the same as stated in point 19 or normally happened if the host device went through an OS update especially to a recent Android version. The mobile device maker had “omit” the OTG support in the new OS revision. We are constantly updating the list in our website and it’s not final. Please refer to device manual before making the purchase.

Formatting of OTG USB USB drive / OTG card reader is the same as normal formatting of USB using computer or Android host. For OTG card reader, do make sure a microSD card is inserted, before you do the format.

Most of the Android mobile devices come with a “Unmount” command under the Device storage segment. Make use of this command in order to safely remove the OTG USB drive / OTG Card reader from the device.

This is a built-in command feature embedded in the Android OS. User should follow through or press the return key to bypass.

Usually for third party format tool, they will provide step by step interactive prompt, which will guide user on ‘how to’ use the tool. User need to follow through and the whole format process should be done without a problem.

iPhone could only support FAT32 file system. The 64GB iDrive was preconditioned in FAT32 instead of exFAT. You will need to download this tool from this link to condition the iDrive to FAT32 in order to work properly.